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Terms & Conditions


‘The Company’ and ‘Seller’ means

‘Buyer’ and ‘Customer’ means the person who accepts a quotation from the Seller, for the sale of the Goods or agrees to buy the Goods from the Seller.

‘Goods’ means the permanent makeup parts and accessories, ink and other products which the Buyer agrees to purchase from the Seller.

‘Order’ and ‘Contract’ means the Order or Contract for the sale and purchase of the Goods between the Buyer and the Seller.

‘Price’ means the price for the Goods excluding where applicable, carriage, packaging, insurance and Value Added Tax.

‘In writing’ means communication by postal letter, email, facsimile and any comparable means of communication.

The headings in these Conditions are for convenience only and shall not affect their interpretation.


We book all treatment appointments at the Eye and Brow Clinic at the consultation stage. We require a non-refundable deposit to secure the booking. We have a strict refund policy for cancellations or no-shows, and there are only three reasons Eye And Brow Clinic will issue a refund.

  1. Test Patch Reaction – As part of our consultation process, we carry out a scratch test to check for potential allergies. If this test reacts, it means that you are medically unable to have the procedure. You must inform Eye And Brow Clinic no later than 24 hours after the test is carried out.
  2. Appointment Cancelation- We ask that you provide us with at least 72 hours’ notice if you need to cancel or reschedule your appointment. If you do not provide proper notice, you may be charged a cancellation fee.
  3. Medical Condition – If you have a medical condition that prevents you from having the full procedure, a letter from your doctor or hospital will be required.

At Eye and Brow Clinic, we appreciate that our clients may need to cancel or reschedule appointments from time to time. However, we ask for 72 hours notice for any changes to avoid disappointment. If we are given 72 hours’ notice, we will try to rebook the appointment at our discretion, and we will offer one more appointment. However, if that appointment is missed, we will not book the client in again, and their name will be removed from Eye And Brow Clinic records.



  1. Permanent Makeup Basic Course: Eye And Brow Clinic will provide models within the course price.
  2. Masterclasses Training: You as a student are obligated to bring your own model for the masterclass training. Eye And Brow Clinic can provide a model at an extra cost of £70. Please contact us to arrange.


  1. To book a training course a trainee must pay a £700 or agreed non-refundable booking deposit, or make full payment.Full payment is required 5 days prior to the booked training date, failure to do so will result in forfeiting the booking and deposit.
  2. If you change your mind and wish to cancel within 7 days of booking any training arranged any monies due for a refund will be minus the appropriate booking deposit, and the cost of any services already provided, including training materials, kits ordered, fees incurred, and consultancy advice given at any time. For any training not booked in person, you have 14 days to change your mind. If payment has not been made for services already provided, an invoice will be issued requiring payment.
  3. Training cannot be transferred to another date less than 14 days before the booked date, with any hotel and travel costs incurred by Olla Lambert Eye and Brow Clinic & Academy reimbursed before a new date is confirmed. Training fees cannot be transferred to another person without permission from Eye and Brow Clinic. There will be no refund if a course or workshop is not attended, or not completed, other than in the unlikely event training is cancelled by Eye and Brow Clinic & Academy.
  4. All trainees must have 100% attendance during the required times stated in the training confirmation letter. Paying for and attending a training course or workshop does not guarantee a certificate of any kind. Certificates are awarded for achievement and meeting our required standards of learning. If our standards have not been met, additional training will be required at an additional cost.

General / Online Trade Accounts

The Company may revise and update these Terms & Conditions, at any time and without prior notification.
Online Trade accounts are made available by the Company to Individual Companies and Tradespersons who meet and can satisfy the online application process. The Company reserve the sole right, to establish the suitability and control the issuing of Online Trade applications.
The Company reserve the sole right to determine and agree to any discounts that become applicable to an Online Trade account. Under no circumstances will an Online Trade account Customer be given preferential Credit facilities. All payments will be taken directly through the website at the point of ordering.

Special Offers

All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.
The offer code must be entered into the Voucher Code field on the basket page and applied for the discount to be deducted from the order.
Unless stated discounts cannot be combined and only one offer can be applied to any order. Experience Days are excluded from offers unless stated.
Multibuy cards are excluded from the offer – but all full price cards are included.
Items already reduced in price, displaying a ‘Was’ and ‘Now’ price are also excluded from voucher offers.
Offers can be amended or withdrawn at any time.


The Companies catalogues, price list, website and other advertising material shall not form any part of any contract between the Buyer and the Company.

Any information or description of the goods appearing in the Sellers catalogues, brochures and other publications is believed to be correct and current, but is not warranted by the Seller, in so far as any such publication has been compiled from information supplied to the Seller, either by the manufacturer or supplier of the goods. The Seller accepts no responsibility for the accuracy of any such information or description, should you wish to clarify the illustration of a product please contact us.

Unless otherwise stated in writing all prices quoted are excluded of VAT.

Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the Company take the action to cancel the order, for standard stock items and you have already paid for the goods, you will receive a full refund.

Prices are subject to alteration without prior notification and shall not be binding on the Seller.


Each Contract between the Seller and the Buyer will consist of the Order, the Terms and Conditions and such other specific terms as the two parties shall agree in writing.

The Company accepts most major Credit & Debit Card payments via our on-line website. These payments are Credit checked and final payment authorisation is given, via appointed and accredited 3rd Party Credit Agencies (e.g. Sage Pay, Google Pay etc.). The Company cannot take any responsibility for the non-authorisation of online payments howsoever caused or for any subsequent delay in delivery when authorisation is queried, or additional Credit checking processes are involved.

Credit Checking routines require that the Debit or Credit Card used is registered to the appropriate person (Buyer). Should the credit authorisation fail, the Company reserve the sole right to employ additional Credit checking measures in order to confirm or qualify the authenticity of the Buyer. The Company cannot accept any liability for any delay or cost incurred by the Buyer as a result of a delay in the Credit authorisation process.

If Payments are declined or queried by the appointed and accredited 3rd Party Credit checking agency, the Company reserve the sole right to employ additional Credit checking measures in order to confirm or qualify the authenticity of the Buyer. The Company cannot accept any liability for any delay or cost incurred by the Buyer as a result of a delay in the Credit authorisation process.

In the event that the express terms of a contract are in conflict with any Conditions, the Conditions shall prevail.

Acceptance of your order and the completion of the contract between the Buyer and the Company will take place upon the despatch to the Buyer of the products ordered, unless we have notified you that we will not accept your order, or you have cancelled it.

Orders are accepted and promises for delivery given, conditionally upon our being able to secure the necessary material and /or goods and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our direct control.

Payment for the goods shall in itself constitute an acceptance of and agreement to these General Terms & Conditions.

The Company reserves the right not to supply the Buyer at the Companies sole discretion.

Product Quality / Warranty

The supply of goods does not mean that they are suitable for a specific installation. The Company can only be held responsible for any failure against products supplied, to the extent that the manufacturer of such products is prepared to guarantee the same.

The Company will accept no responsibility for further or subsequent loss or expense, if the products are faulty, or not to the acceptance of the Buyer. Any such issues will be passed to the manufacturers, whereby any claims will become solely the manufacturer’s liability, disclaimers or notes printed on boxes or packaging will become the responsibility of the Buyer to read and accept, prior to use or fixing.

Any claim by the Buyer, which is based on any defect in the quality or condition of the Goods, or their failure to correspond with specification, shall (whether or not the delivery is refused, by the Buyer) be expected to notify the Seller in writing, within 2 working days, from delivery. If delivery is refused and the Buyer does not notify the Seller accordingly, the Seller shall have no liability for such defect or failure and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

Where any valid claim in respect of any defect in the quality or condition of the Goods, or their failure to meet specification is notified to the Company, in accordance with these conditions, the Company shall be entitled to replace the Goods (or the part under query) free of charge or at the Companies sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price) however, the Company will have no further liability to the Buyer.
This policy does not affect your statutory rights.


The Company cannot, under any circumstances accept any financial demands from the Buyer for late delivery, incorrect supply of goods, or incorrect delivery. The Company respectfully recommends that the Buyer does not book a Tradesman, until the goods have been delivered to the desired location, signed for and quality checked. The risk in relation to the goods passes to the Buyer at the point of physical delivery, at the time of delivery.

Time shall not be of the essence. The Company shall not be liable to the Buyer, or be deemed to be in breach of the Contract by reason of any delay in performing, or if any failure to perform, was due to any cause beyond the Companies reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded, although not exclusively, as causes beyond the Companies control; Act of God, Explosion, Flood, Tempest, Adverse Weather conditions, Fire or Accident, War or threat of War, Sabotage, Civil Unrest, Import / Export regulations and embargoes, Fuel availability, Strikes, Industrial action, Raw material availability, Power failure or disruptions and breakdowns in vehicles or machinery.

The Company offer a wide range of standard and special delivery services in conjunction with our own transport and third-party contractors. Whilst every effort will be made to deliver goods in line with the desired, requested or committed service, the Company do not accept responsibility for any delay, cost, or consequential loss, how so ever caused for a failed delivery.

The Company reserve the right to utilise a variety of transportation services to deliver the goods. Every effort will be made to deliver to the desired and requested point of delivery. However, in circumstances where it is not practical or possible to complete the delivery in this manner, the delivery will be made to an alternative location, appointed and notified to the Company by the Customer, in advance, or to the nearest available location adjacent to the point of delivery.

The Company must be notified by email, facsimile or in writing, within a maximum of 2 working days from delivery relating to any claims by the Buyer relating to any shortage or damage to goods in transit. Failure to communicate problems may result in additional costs for re-supply being incurred and may also increase the re-delivery lead time.

Some areas of Scotland, N Ireland, Isle of Wight & the Isle of Man might be subject to the extra carriage.

If delivery is attempted twice by our carriers, and delivery has failed, the goods will be returned back to us and an additional charge will be applied for re-delivery. If you decide you no longer require the goods after a failed delivery attempt there will be a minimum £20 administration charge deducted from any refund to cover shipping, packing and handling.

Delivery Charges UK Mainland



We don’t accept returns on any items sold in our store online.

Data Protection

We are registered under the Data Protection Act 1998 (“the Act”) and comply with the Act in all our dealings with your personal data. If you make an enquiry by email on our website or request information about our products and other services, you will need to give to us personal information such as your name, email address, business or home address and telephone number. We will use this information to answer your enquiry or to send you the requested information or literature required.

Privacy Policy

When you use the website, you may provide us with personal information about yourself. We use such information to confirm any order details, fulfil your orders, deal with your queries, and send you information about our products and services and for the purpose of record-keeping. We will not release, offer or sell any personal information you provide, to other third parties without first seeking your permission. Your details may sometimes be shared with our contractors or agents, in order to provide you with the products and services that you have requested.


All complaints must be sent to and will be replied with within 72 hours.

Company Information

This web site is operated by the Company, namely, EYE AND BROW CLINIC AND ACADEMY LTD. Our registered office is Above Sand Salon, 52 Greenwood St, Altrincham WA14 1RZ Registered in England No. 13146563. Our VAT registration number is 3902249880

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and you will be solely responsible for any damage to your own computer system, or loss of data that results from the download of any such material.

This site, including the content and information provided within, is governed by the laws of England.

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